Refund & Return Policy — Wiltech Online
At Wiltech Online, customer satisfaction is our priority. We want you to shop with confidence, knowing that if something goes wrong with your order, we are here to help. Please read our Refund & Return Policy carefully.
1. Eligibility for Returns
You may return products within 7–14 days of delivery if:
The item is defective or damaged upon arrival.
You received the wrong product.
The product is not as described on our website.
To qualify, items must be:
Unused and in their original condition.
Returned with original packaging, manuals, and accessories.
Accompanied by proof of purchase (receipt, order confirmation, or invoice).
2. Non-Returnable Items
Certain items cannot be returned, including:
Products damaged due to misuse, mishandling, or unauthorized repairs.
Consumables or perishable goods (where applicable).
Items purchased on clearance or marked “final sale.”
3. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–10 business days to your original payment method.
Shipping fees are non-refundable unless the return is due to our error (wrong or defective product).
4. Exchanges
If you prefer an exchange instead of a refund, we can replace the item with the same product or an alternative of equal value (subject to stock availability).
5. Return Process
To initiate a return:
Contact our customer service team at +2547.03.764.315 within the return period.
Provide your order number, product details, and reason for return.
Our team will guide you through the return process, including delivery or drop-off instructions.
6. Shipping for Returns
Customers are responsible for return shipping costs, except in cases of defective or incorrect products.
We recommend using a trackable shipping service to ensure your return reaches us safely.
7. Warranty Claims
Many of our products come with industry-standard manufacturer warranties. For warranty claims beyond the return window, our team will assist you in connecting with the manufacturer or authorized service center.
8. Contact Us
For any questions or to request a return/refund, please contact:
Phone: +2547.03.764.315
Email: info[at]wiltechonline.co.ke
Address: Located at Nairobi KWFT Bank Building, Next to Tahameed Bus Booking Office First Floor
At Wiltech Online, we are committed to making every purchase worry-free. Your trust is important to us, and we’ll always work to resolve issues quickly and fairly.