Privacy Policy — Wiltech Online

At Wiltech Online, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make purchases, or interact with our services. By using our site, you agree to the practices described here.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, billing/shipping details, and payment information when placing an order.
Account Information: Login details and preferences if you create an account with us.
Transaction Data: Records of purchases, deliveries, and returns.
Technical Data: IP address, browser type, device information, and cookies to improve your browsing experience.

2. How We Use Your Information

We use your information to:

Process and deliver orders efficiently.
Provide customer support and respond to inquiries.
Send order confirmations, shipping updates, and important service messages.
Improve our website, products, and services.
Share promotional offers (only if you have opted in).

3. Sharing of Information

We respect your privacy and do not sell or rent your personal data. We may share information only with:

Delivery and logistics partners to fulfill your order.
Payment service providers to process secure transactions.
Legal authorities if required by law or to protect our rights.

4. Data Security

Your information is protected through secure systems and encryption where applicable. While we strive to safeguard your data, no method of transmission over the internet is 100% secure. We continuously update our systems to reduce risks.

5. Cookies & Tracking Technologies

Wiltech Online uses cookies to:

Enhance your browsing experience.
Remember your preferences and shopping cart.
Analyze website performance and usage trends.
You can manage or disable cookies in your browser settings, but this may affect site functionality.

6. Your Rights

As our customer, you have the right to:

Access and update your personal information.
Request correction or deletion of your data (subject to legal or contractual obligations).
Opt out of promotional communications at any time.

7. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices, and we encourage you to read their policies before sharing personal data.

8. Changes to This Policy

Wiltech Online may update this Privacy Policy occasionally to reflect new practices, services, or legal requirements. Updates will be posted on this page with the revised date.

9. Contact Us

If you have questions, concerns, or requests regarding your privacy, please contact us:

Phone: +2547.03.764.315
Email: info[at]wiltechonline.co.ke
Address: Located at Nairobi KWFT Bank Building, Next to Tahameed Bus Booking Office First Floor

At Wiltech Online, protecting your information and earning your trust is at the heart of everything we do.